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Distribution & Shipping Policies
Automann reserves the right to require minimum annual purchase requirements for its distributors.
Pricing subject to change without notice.
Shipping Location
Your order will be processed and shipped from either your local or specified alternative warehouse. Smaller in-stock orders being shipped by UPS/FedEx, usually ship within 1 to 3 business days (excluding weekends and holidays); freight orders may take longer. You can check on the expected ship time, by logging in and selecting "Track Orders" then click "Check Status" next to your order. UPS/FedEx can usually be tracked at all steps of the order process; freight carriers do not typically provide status updates.
Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, UPS & Fedex have suspended Service Guarantees for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
For additional information, please see below:
Carrier Delays
Automann is not liable for transit and delivery delays by third parties, including and not limited to all LTL and Parcel Carriers.
Order Modifications:
Successful accommodation of a customer’s request to modify confirmed shipping mode, carrier and/or level of service at the time when the order is ready to ship, is contingent upon both Automann’s and the carrier’s ability to effectuate such last-minute change and cannot be guaranteed.
Shipping Considerations (Identifying oversized packages)
Address Corrections
- Incorrect or incomplete addresses are subject to extra charges of $21.00 per package up to maximum of $147.00 per shipment. *Revised for 2024
For additional details, please visit.
For UPS specific terms/tariffs, please visit.
UPS/FedEx Shipping Fees
Automann passes the UPS and FedEx shipment fees on to you.
Reporting Damages or Shortages
Automann must be notified of any shipments in regard to damage or loss within five (5) business days from the date of delivery. Any damages or shortages must be noted on the delivery receipt with the carrier at the time of delivery. It is also best practice to provide pictures of any damage including that of the packaging and product. Failure to timely report a claim or note any issues on the delivery receipt can result in denial of claim or credit by the carrier.
Drop Ship Fees
- $4.00 fee applies, if we are using your UPS/FedEx Account number.
- $8.00 fee applies, if we are using our Automann UPS/FedEx Account.
Freight Shipping Fees
Revised July 5th, 2022
Freight costs are billed to you, unless you meet the prepaid minimums for free shipping.
Prepaid shipping minimums apply only to your local/closest Automann warehouse.
When requesting an order from an alternative warehouse, prepaid order minimums may vary. In addition, if you want product from multiple warehouses due to stock availability, they are treated as separate orders.
Pick and Will Call:
All orders below $250 will be charged a $35 handling fee
Prepaid Freight requires the following Order Minimums, depending on the warehouse you are shipping from, and your shipment address:
PREPAID FREIGHT MINIMUMS
Ship From | Prepaid | Qualifying States |
---|---|---|
NJ | $1,850.00 | CT, DC, DE, IN, MA, MD, ME, NC, NH, NJ, NY, OH, PA, RI, SC, VA, VT, WV |
$1,950.00 | AL, FL, GA, KY, MI, TN | |
$2,500.00 | All other States | |
IL | $1,850.00 | IA, IL, IN, KY, MI, MN, OH, WI |
$1,950.00 | AL, AR, CO, GA, KS, LA, MO, MS, NC, ND, NE, OK, PA, SC, SD, TN | |
$2,500.00 | All other States | |
TX | $1,850.00 | AL, AR, KS, LA, MO, MS, NE, OK, TX |
$1,950.00 | CO, FL, GA, NM | |
$2,500.00 | All other States | |
CA | $1,850.00 | AZ, CA, NV |
$2,250.00 | CO, NM, OR, UT, WA | |
$2,500.00 | All other States | |
$7,750.00 | AK, HI (Ship from CA only) |
SPECIAL NOTES:
- Prepaid minimums are for domestic US distributors only, and cannot be combined from multiple warehouses.
- Where not specified, $2,500 prepaid minimums for the lower 48 states from any warehouse.
- Drums do not qualify for or towards prepaid. Must meet minimum prepaid requirements before adding to order.
- Hoods are FOB (Freight on Buyer) and do not qualify for or towards prepaid minimums. Additional items may not be added to pallet other than mounting hardware.
- Headache Racks are FOB (Freight on Buyer) and do not qualify for or towards prepaid minimums. Additional items may not be added to pallet other than mounting hardware.
- 573.30120 120in Flexible Tarp Bow only ships in multiples of 20pcs and must be combined with a prepaid stock order