Frequently Asked Questions

How can I contact customer support?

CALL US OR SUBMIT A REQUEST: Visit our Contact Us page, where you will find our location details, phone numbers, fax numbers, and a contact form on which you can submit to request detailed assistance.

 

CHAT SERVICE: Additionally, you can chat with us during normal business hours via our LiveChat box, which is the floating blue circle icon, located on the button of your screen.

 

TEXT-TO-CHAT: Do you prefer to use our text-to-chat service from your mobile device?

For US Customer Support: Send a text to 856–263–4600 with your order #, Automann login email, and your question or feedback.*

For CANADA Customer Support: Send a text to 289–769–9100 with your order #, Automann login email, and your question or feedback.*

*By texting us, you’re consenting to receive SMS texts from us relating to your use of our website. Message and data rates from your mobile provider may apply.

Where can I buy Automann parts?

Automann parts are sold exclusively through authorized Automann distributors.

 

To find a distributor in your area, click on the “Where to Buy” link located in the bottom navigation from any page.

This will launch a pop-up window on your screen and will present you with a form that you can use to submit your information.

An authorized Automann representative will be in touch with you shortly after submitting your inquiry.

Do you ship internationally?

Yes. Automann has Authorized distributors in most countries where American Truck applications are in service.

 

For more information on buying Automann products outside of the US and Canada, please use our Where to Buy link at the bottom of the website, to find an Authorized distributor near you.  If you are looking for more information on becoming an Authorized distributor, please go to the Contact Us page.

Who makes Automann parts?

Automann works with contract manufacturers and brand-name supplier partners.

 

Starting with Automann’s in-house team of product managers and engineers, Automann works with the best-fit manufacturer for the given part. Automann is ISO 9001:2015 Certified and our product development process is guided by the American Society for Quality—Automotive Division's Advanced Product Quality Planning (APQP) system. To learn more about our ISO and quality standards, please visit our About (ISO 9001:2015) and About (Quality) pages.

Can I make an online purchase without a store account?

No. To purchase items from Automann.com, you must be an Authorized Automann distributor.

 

If you are an Authorized distributor and need help creating a login, please visit our Login page.

If you are not a distributor and are looking to purchase Automann products from an Authorized distributor, please click on our Where to Buy link at the bottom of the website.

If you are looking for information on becoming an Authorized distributor, please go to the Contact Us page.

How can I become an Automann distributor?

To begin the process of becoming an authorized Automann distributor, please visit our Contact Us page and fill in the form.

 

In the “message” section of the form, please tell us that you would like to become a distributor, and an Automann representative will get back to you.

How do I become an Automann supplier or Brand Partner?

To inquire about becoming a supplier to Automann with your parts, please visit our Contact Us page and fill in the form.

 

In the “message” section of the form, please tell us that you would like to become a supplier, and an Automann representative will get back to you.

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