Distribution & Shipping Policies

Automann reserves the right to require minimum annual purchase requirements for its distributors.

Pricing subject to change without notice.

Shipping Location

Your order will be processed and shipped from either your local or specified alternative warehouse. Smaller in-stock orders being shipped by UPS/FedEx, usually ship within 1 to 3 business days (excluding weekends and holidays); freight orders may take longer. You can check on the expected ship time, by logging in and selecting "Track Orders" then click "Check Status" next to your order. UPS/FedEx can usually be tracked at all steps of the order process; freight carriers do not typically provide status updates.

Oversized Orders

Please note that additional handling charges apply to shipments that meet any specifications below:

  • Any item that cannot be fully encased in a corrugated cardboard shipping container (ie: Leaf Springs). Any package with the longest side exceeding 48 inches or its second longest side exceeds 30 inches. Any package with an actual weight of 70 pounds or more.
  • Transit times are not guaranteed on any shipments that fall under the categories listed above.

For UPS specific terms/tarrifs, please visit https://www.ups.com/us/en/help-center/legal-terms-conditions/tariff.page?srch_pos=1&srch_phr=terms+and+conditions

UPS/FedEx Shipping Fees

Automann passes the UPS and FedEx shipment fees on to you.

Drop Ship Fees

  • $4.00 fee applies, if we are using your UPS/FedEx Account number.
  • $8.00 fee applies, if we are using our Automann UPS/FedEx Account.

Freight Shipping Fees

Freight costs are billed to the you, unless you meet the prepaid minimums for free shipping.

Prepaid shipping minimums apply only to your local/closest Automann warehouse.

When requesting an order from an alternative warehouse, prepaid order minimums may vary. In addition, if you want product from multiple warehouses due to stock availability, they are treated as separate orders.

Prepaid Freight requires the following Order Minimums, depending on the warehouse you are shipping from, and your shipment address:

PREPAID FREIGHT MINIMUMS

IF SHIPPING FROM NEW JERSEY WAREHOUSE

  • $1,300 NET OR MORE, if shipping to: CT, DC, DE, KY, MA, IN, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV
  • $1,600 NET OR MORE, if shipping to: AL, FL, GA
  • ALL OTHER STATES ARE $2,000 NET OR MORE from New Jersey

IF SHIPPING FROM TEXAS WAREHOUSE

  • $1,500 NET OR MORE, if shipping to: AR, CO, KS, LA, MS, MO, NE, NM, OK, TX
  • ALL OTHER STATES ARE $2,000 NET OR MORE from Texas

IF SHIPPING FROM CALIFORNIA WAREHOUSE

  • $1,200 NET OR MORE, if shipping to: AZ, CA, NV
  • $1,600 NET OR MORE, if shipping to: NM, OR
  • ALL OTHER STATES ARE $2,000 NET OR MORE from California

Return Information

Defective products may be returned for exchange, credit or refund, within 30 days of your original purchase date. Standard returns (ie: non-defective) products can be returned within 12 months of your original purchase date; however a 15% restocking fee applies and you are responsible for the return shipment fees. All items must be in original packaging and in resellable condition; any item that has been installed or altered cannot be returned. You must obtain an RMA # from Automann customer service, before returning any item.